VIP Services
We proudly present our VIP Services. Guests who attain VIP membership status may contact our dedicated VIP Call Center at 800.771.0550 to arrange hotel accommodations, dinner reservations, spa treatments, reserve a tee time, book tickets to see the latest entertainment at The Showroom and The Event Center, or any other need you may have.
VIP Call Center Hours
Monday – Friday | 8am – 8pm
Saturday and Sunday | 8am – 6pm
VIP Call Center: 800.771.0550
Meet our Hosts
Our experienced team of casino hosts provide personalize service to our loyal VIPs. We have a genuine commitment to exceed guest expectations and make every trip a memorable one.
Michael Redivivo
Director of Player Development
Email
Richard Yesner
Operations Manager, Player Development
Email
Karen Keil-Allen
Executive Host
Email
Natalie McCray
Executive Host
Email
Anthony Pinti
Executive Host
Email
Kristine Williams
Senior Host
Email
Gabbi Padden
Casino Host
Email
Steven VanValkenburgh
Casino Host
Email
International Guests
Turning Stone Resort Casino receives visitors from many different countries. To better serve the needs of our international VIP guests, we offer our highly trained staff of bilingual professionals who can assist you in every way possible to assure your visit is to your satisfaction.
The Parlor
The exclusive hideaway, dubbed The Parlor, is open on Fridays and Saturdays by invitation for TS Rewards members at Sapphire level and above, and Sunday through Thursday by invitation for TS Rewards members at Onyx level and higher. The Parlor is open 5pm – 10pm all week. The lounge itself is exquisite, with red tufted leather chairs, creating a comfortable place to sit down and relax. There are multiple rooms, and a central area where guests can enjoy a complimentary buffet dinner. Food at the buffet is prepared by Turning Stone Resort Casino chefs and always features multiple options for guests to enjoy. The bar is stocked with a wide variety of liquors and several beers from local breweries on tap.
BENEFITS |
TOPAZ
0-1,999+ Tier Credits
 |
RUBY
2,000 - 11,999 + Tier Credits
 |
ONYX
12,000 - 24,999+ Tier Credits
 |
SAPPHIRE
25,000 - 79,999+ Tier Credits
 |
PRESTIGE
80,000 + Tier Credits
 |
|---|---|---|---|---|---|
| Complimentary Show Tickets | Based on play | Based on play | Based on play | Based on play | Based on play |
| Golf At Turning Stone | Reduced rates on green fees | Reduced rates on green fees | Reduced rates on green fees | Reduced greens fees on Shenendoah and Kaluhyat | 2 free rounds per-month at any TS Course |
| Discounts on Gas at both SavOn Convenience Stores & Maple Leaf Markets | $0.05 once per-week 20 gallon maximum | $0.10 once per-week 20 gallon maximum | $0.15 once per-week 20 gallon maximum | $0.20 once per-week 20 gallon maximum | |
| Discount on Qualified Retail Purchases | 5% | 10% | 15% | 20% | |
| sk<:n^:The Spa at Turning Stone | 10% off any 50-minute spa service | 15% off any 50-minute spa service | One (1) free 50-minute spa service plus 20% off additional services | ||
| Access to VIP Services Call Center | X | X | X | ||
| Access to The Parlor VIP Lounge | One (1) visit per-day (Sunday - Thursday) any additional visits are $10 comp dollars per-person, 1 guest max | X | X | ||
| Complimentary Valet Parking | X | X | X | ||
| Complimentary Car Washes at Car Care and Maple Leaf Market | 2 per month | 3 per month | 4 per month | ||
| Golf Dome at Turning Stone (valid when courses are closed for the season) | 2 half-hours at the Driving Range | 4 half-hours at the Driving Range | 4 half-hours at the Driving Range and 1 hour Golf Clinic | ||
| Priority Lines | Restaurants, Event Center Events, TS Rewards Desk | Restaurants, Event Center Events, Showroom Events, Cashier, TS Rewards Desk | |||
| TOPGOLF® and Bowling YBR Casino & Sports Book | One (1) Hour Complimentary per-month up to 4 people | Two (2) Hours Complimentary per-month up to 4 people | |||
| Preferred Rates for Banquets, Meetings and Conventions | X | X | |||
| Invitation to Exclusive Card-Level Events | X | X | |||
| Tier Point Achievement Celebration | X | X | |||
| Cash Advance Fee Waived | >$3000 | ||||
| Complimentary Access to the Turning Stone Tower Fitness Club | X |
Complimentary Show Tickets, Based on play
Golf At Turning Stone, Reduced rates on green fees
Complimentary Show Tickets, Based on play
Golf At Turning Stone, Reduced rates on green fees
Discounts on Gas at both SavOn Convenient Store & Maple Leaf Markets, $0.05 Once per-week 20 Gallon Maximum
5% Discount on Qualified Retailed Purchases
Complimentary Show Tickets, Based on play
Golf At Turning Stone, Reduced rates on green fees
Discounts on Gas at both SavOn Convenient Store & Maple Leaf Markets, $0.10 Once per-week 20 Gallon Maximum
10% Discount on Qualified Retailed Purchases
10% off any 50-minute spa service at sk<:n^: The Spa at Turning Stone
Access to VIP Services Call Center
Access to The Parlor VIP Lounge - One (1) visit per-day (Sunday - Thursday) any additional visits are $10 comp dollars per-person, 1 guest max
Complimentary Valet Parking
Complimentary Car Washes at Car Care and Maple Leaf Market - 2 per month
Golf Dome at Turning Stone (valid when courses are closed for the season) - 2 half-hours at the Driving Range
Complimentary Show Tickets, Based on play
Golf At Turning Stone, Reduced greens fees on Shenendoah and Kaluhyat
Discounts on Gas at both SavOn Convenient Store & Maple Leaf Markets, $0.15 Once per-week 20 Gallon Maximum
15% Discount on Qualified Retailed Purchases
15% off any 50-minute spa service at sk<:n^: The Spa at Turning Stone
Access to VIP Services Call Center
Access to The Parlor VIP Lounge
Complimentary Valet Parking
Complimentary Car Washes at Car Care and Maple Leaf Market - 3 per month
Golf Dome at Turning Stone (valid when courses are closed for the season) - 4 half-hours at the Driving Range
Priority Lines for Restaurants, The Event Center Events, TS Rewards Desk
TOPGOLF® and Bowling at YBR Casino & Sports Book, One (1) hour complimentary per month up to 4 people
Preferred Rates for Banquets, Meetings and Conventions
Invitation to Exclusive Card-Level Events
Tier Point Achievement Celebration
Complimentary Show Tickets, Based on play
Golf At Turning Stone, 2 free rounds per-month at any TS Course
Discounts on Gas at both SavOn Convenient Store & Maple Leaf Markets, $0.20 Once per-week 20 Gallon Maximum
20% Discount on Qualified Retailed Purchases
One (1) free 50 minute spa service plus 20% off additional services at sk<:n^: The Spa at Turning Stone
Access to VIP Services Call Center
Access to The Parlor VIP Lounge
Complimentary Valet Parking
Complimentary Car Washes at Car Care and Maple Leaf Market - 4 per month
Golf Dome at Turning Stone (valid when courses are closed for the season) - 4 half hours at the Driving Range and 1 hour Golf Clinic
Priority Lines for Priority Lines for Restaurants, The Event Center Events, The Show Room Events, Cashier, TS Rewards Desk
TOPGOLF® and Bowling at YBR Casino & Sports Book, Two (2) hour complimentary per month up to 4 people
Preferred Rates for Banquets, Meetings and Conventions
Invitation to Exclusive Card-Level Events
Tier Point Achievement Celebration
Cash Advance Fee Waived, >$3000
Complimentary Access to the Turning Stone Tower Fitness Club
