Service With a Super-Powered Smile
Friends say Rebecca Geisler has a hard time sitting still. For guests of The Lodge at Turning Stone, where she serves as lead concierge, this is a very good thing.
How else would Rebecca be able to stay on top of guest wishes and desires? How else would she have a beat on the latest and greatest outdoor activities in and around Turning Stone Resort Casino? Put simply, Rebecca’s boundless energy is precisely what equips her to excel at her job.
Service is one of the categories on which hotels are judged by the Forbes Travel Guide. For this reason, it’s no stretch to say Rebecca was part of the team that paved the way to our most recent awards.
“I love helping people,” she said. “In this job, I get to do that in a lot of different ways.”
Rebecca didn’t set out to become a concierge. She grew up in Rochester, and after earning a bachelor’s degree in equine science and management, she joined the team at Turning Stone in 2016 as a receptionist for The Lodge at Turning Stone. Rebecca’s managers marveled at her ability to remember intricate details, so in 2017 they promoted her to concierge. She has been serving guests ever since.
Rebecca noted that what she loves most about her job is the fact that no two days are alike. Some days she gets to work with visiting celebrities. Other days she’s making dinner reservations and walking guest dogs.
She remembered one time when a guest came in and expressed desperation for olive juice. Rebecca tracked it down through the culinary team at Wildflowers and sent up a giant container, olives and all.
It turned out the guest was pregnant and was satisfying a pregnancy craving.
“I get some pretty odd requests but that was definitely one of a kind,” she joked. “My mom likes to joke that I could write a book about all of the unique requests and interesting experiences I’ve had here.”
Typically, Rebecca works Tuesday through Saturday from 7 a.m. to 3 p.m. When she’s not working, she’s likely geocaching or working out at Fit Body Bootcamp in Rome. She also still has a passion for horses, and she jumps at the chance to ride whenever possible.
Looking back on her time with Oneida Nation Enterprises, she said she’s grateful for the chance to grow.
“One of the reasons I wanted to work here was because I heard how great they are at promoting you and giving you opportunities to try new things and learn new skills,” she said. “I’ve definitely benefited from that over the course of my career, and there’s no doubt in my mind these experiences have made me better equipped to handle anything.”