Our Showroom recently underwent a multi-million-dollar renovation to bring you the best experience yet! Enjoy the lobby’s rich décor, the new elegant atrium bar, state-of-the-art audio and lighting, plus the widest aisles and most comfortable theater seats in the area — there isn’t a bad seat in the house.
Here’s a sneak peak of our new Showroom!
Please note: As an increasing majority of performers now require concertgoers to be vaccinated, Turning Stone will be updating its health and safety protocols for the Event Center and The Showroom to align with industry health and safety protocols. Beginning Monday, November 8, all ticketholders 12 years or older will be required to provide proof of vaccination to attend any show at the Turning Stone Event Center or The Showroom. Guests 11 or under will be required to show proof of a negative COVID test within 72 hours of the performance and will be required to wear face coverings while at Turning Stone.
Proof of vaccine can be demonstrated by having downloaded the Excelsior Pass or any digital pass to your mobile device, or by bringing the actual vaccine card with you to the performance. Please note you will also be required to show appropriate photo identification to match the vaccination record.
Guests visiting areas other than the Event Center and The Showroom at Turning Stone are not required to provide proof of vaccination.
Hours
Tuesday - Saturday: 11:00am - 6:00pm
Extended Hours for Shows & Tournaments; Closed Sunday - Monday
For information, call 877.833.7469 (toll free)
Ample parking is available in the Casino surface parking lots and the four-level parking garage adjacent to the Event Center. No fee for regular parking; there is a shuttle provided for lots farther out. Valet parking is available for $5 at the Tower/Hotel and Lodge entrance (valet parking is complimentary for registered guests of the Tower, Hotel and Lodge).
Cash, American Express, Visa, Mastercard, Discover
Pick up tickets one hour prior to show. Customer must present the actual credit card used to place the order, the confirmation number, and a photo ID.
Available at both the Showroom and Event Center. Accessible seating should be purchased through Turning Stone Box office by calling 877.361.7469.
To provide a comfortable and enjoyable experience for our guests, please be advised that the following are prohibited in this facility:
- Smoking, vapes or e-cigarettes
- Coolers
- Laser Pointers
- Signs or Posters
- iPads and Tablets
- Professional Cameras
- Audio or Video Recording
- Weapons or Objects that appear to be Weapons
- Outside Food or Beverages (only items purchased within the entertainment venue are permitted)
When leaving The Showroom before the end of an event, please follow signs to use the dedicated doors located to the right of the main entrance. Our team will scan your ticket upon exit and once again upon re-entry to the venue.
Please note that there are no refunds or exchanges on tickets.
Children are allowed in both the Event Center and the Showroom unless otherwise noted. Shows that feature exotic dancing, as well as most comedy shows, are restricted to 18 years and over. In most instances, the price of the child's ticket is the same as an adult. Children under the age of 18 are not allowed on the gaming floor.
Concessions
Non-alcoholic and alcoholic beverages are available for purchase from waiter service during the show.
Restrooms
Restrooms are easily accessible, located a short walk down the hallway from the Showroom. Re-entry is allowed with ticket stub.
