Ticketing at Turning Stone
With two of the best venues in Central New York, we are always excited to welcome live music and comedy lovers alike. To ensure you are always in the know about what acts are coming to our venues, follow us on Facebook, Twitter and Instagram, or sign up for concert alerts through our email newsletter.
Ticketmaster is the official ticketing service provider for The Event Center and The Showroom. Tickets purchased through a 3rd party website or platform are subject to fraud. Turning Stone is unable to accept fraudulent tickets.
Please visit the Event Calendar to purchase your tickets online for a specific event or concert. Using the "Tickets" button will take you to the official Ticketmaster ticketing page for your selected event.
The Box Office is open Tuesday - Saturday from 11:00am to 6:00pm with extended hours on event nights. For Will Call, tickets can be picked up at any time on the day of the event. Please note that we are moving towards a digital ticketing experience to facilitate contactless entry for shows and at the box office. Digital tickets can be sent conveniently to your mobile device at any time. For information, call 800.771.7711. For groups of 15 or more, call 888.361.7958.
Your Phone is Your Ticket
Starting August 12, 2022 all Ticketmaster tickets for The Event Center and The Showroom will be converted into a SafeTix format. SafeTix is the latest technology that will allow you to simply tap your mobile device on one of our readers, making entry even faster.
As you get ready for your show, have the Ticketmaster App downloaded or the tickets downloaded into your device Wallet. Screenshots or print-at-home tickets will not be accepted – your phone is your ticket!
If you are worried about your phone dying or do not have a mobile phone, visit the Box Office to receive a paper ticket. For more information about SafeTix, visit: https://www.ticketmaster.com/safetix
To better accommodate your seating needs, accessible seating can be purchased online or at The Box Office. Turning Stone is available to help plan your visit.
Contact a representative at 877.833.4769.
Q. What types of ticket payments are accepted?
A. We accept cash, American Express, Visa, Mastercard and Discover Card.
Q. Are children allowed into The Event Center and The Showroom?
A. Children are permitted in both The Event Center and The Showroom except for comedy acts or other performances noted as 18 years of age and over. The price of the child's ticket is the same as an adult ticket. Children under the age of 18 are not allowed on the gaming floor. ID may be required.
Q. What are the parking options at Turning Stone?
A. Free, onsite parking is available in several lots and in the multistory parking garage. There is a shuttle provided for lots farther out. Valet parking is complimentary for registered guests of The Tower, The Hotel and The Lodge. Valet parking is available for day guests for $6 at The Tower, The Hotel and The Lodge entrances.
Q. How do I access my mobile tickets?
A. Download the Ticketmaster app to view your events and log in to your account, find your order and view your tickets. To enter the show, just scan your ticket right from your phone. For more information about accessing your digital tickets, click here.
- View your tickets before you go so they're loaded in the app just in case cell service is slow at your venue.
- Turn your phone brightness up so the ticket scanner can read the barcode easier.
Download the Ticketmaster app.