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02 2023


03 2023

Ticketing Information

Ticketing at Turning Stone

With two of the best venues in Central New York, we are always excited to welcome live music and comedy lovers alike. To ensure you are always in the know about what acts are coming to our venues, follow us on FacebookTwitter and Instagram, or sign up for concert alerts through our email newsletter.

Ticketmaster is the official ticketing service provider for The Event Center and The Showroom. Tickets purchased through a 3rd party website or platform are subject to fraud. Turning Stone Resort Casino is unable to accept fraudulent tickets.

Please visit the Event Calendar to purchase your tickets online for a specific event or concert. Using the "Tickets" button will take you to the official Ticketmaster ticketing page for your selected event.

Box Office and Will Call

The Box Office is open Tuesday - Saturday from 11:00am to 6:00pm with extended hours on event nights. For Will Call, tickets can be picked up at any time on the day of the event. Please note that we are moving towards a digital ticketing experience to facilitate contactless entry for shows and at the box office. Digital tickets can be sent conveniently to your mobile device at any time. For information, call 877.833.7469. For groups of 15 or more, call 888.361.7958.

Presale Tickets

TS Rewards members have access to tickets earlier than the general public. If you have used your TS Rewards Card within the past 12 months, you are eligible to purchase tickets during the TS Rewards Presale for all shows in The Event Center and The Showroom. 


  1. Click the "Access Presale" button on the desired show's event page - found on the Event Calendar - to join the online queue.
  2. When it's your turn, a lightbox will appear with a list of TS Rewards Presales - simply click the OK button to proceed.
  3. Next, another lightbox will appear prompting you to enter a code. Input your TS Rewards Card number found on your TS Rewards card.
  4. Once unlocked, you will be able to select your seats and complete your purchase.

For more general information on presales, please visit

To view our upcoming shows, visit the Event Calendar page!

For more information on how to sign up for a TS Rewards Card, please visit the TS Rewards Card page.


Your Phone is Your Ticket

Starting August 12, 2022 all Ticketmaster tickets for The Event Center and The Showroom will be converted into a SafeTix format. SafeTix is the latest technology that will allow you to simply tap your mobile device on one of our readers, making entry even faster.

As you get ready for your show, have the Ticketmaster App downloaded or the tickets downloaded into your device Wallet. Screenshots or print-at-home tickets will not be accepted – your phone is your ticket!

If you are worried about your phone dying or do not have a mobile phone, visit the Box Office to receive a paper ticket. For more information about SafeTix, visit:

Accessible Seating

To better accommodate your seating needs, accessible seating can be purchased online or at The Box Office. Turning Stone Resort Casino is available to help plan your visit.

Contact a representative at 877.833.7469.

Frequently Asked Questions

Q. What types of ticket payments are accepted?
A. We accept cash, American Express, Visa, Mastercard and Discover Card.

Q. Are children allowed into The Event Center and The Showroom?
A. Children are permitted in both The Event Center and The Showroom except for comedy acts or other performances noted as 18 years of age and over. The price of the child's ticket is the same as an adult ticket. Children under the age of 18 are not allowed on the gaming floor. ID may be required. 

Q. What are the parking options at Turning Stone?
A. Free, onsite parking is available in several lots and in the multistory parking garage. There is a shuttle provided for lots farther out. Valet parking is complimentary for registered guests of The Tower, The Hotel and The Lodge. Valet parking is available for day guests for $6 at The Tower, The Hotel and The Lodge entrances.

Q. How do I access my mobile tickets?
A. Download the Ticketmaster app to view your events and log in to your account, find your order and view your tickets. To enter the show, just scan your ticket right from your phone.

Helpful Tips

  • View your tickets before you go so they're loaded in the app just in case cell service is slow at your venue.
  • Turn your phone brightness up so the ticket scanner can read the barcode easier.
  • Have questions? Visit the Ticketmaster Help Center.

Download the Ticketmaster app.

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