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Arrive
Oct

05 2022

Depart
Oct

06 2022

FAQ's


General

Is there an age requirement allowed in the casino?
No, there is no age requirement to enter Turning Stone Resort Casino. While guests under 18 are not allowed to gamble, they are welcome to dine in our restaurants, relax in our hotel rooms, and so much more.

What is the age to gamble?
The age to gamble is 18 years old.

What are acceptable forms of ID?
Valid photo identification includes driver’s license, non-driver’s ID, passport or Oneida Nation Member ID.

Is there a lost and found?
Yes, you can contact us here about lost and found items.

Do you have gift cards?
Yes, gift cards can be purchased by calling 315.361.7469, order online here or in person. Click to learn more about gift cards. Slot Vouchers are also available for cash purchase at the Casino Main Cage. This is a perfect gift for the slot player on your holiday list!

Is smoking allowed?
Smoking is only allowed inside Casino Blu and outside in dedicated smoking areas.

Where can I buy cigarettes?
You can buy value cigarettes by the carton at Smokin’ Kiosk and Smokin’ II (click here for a resort map). Learn more about the shoppes here.

How do I sign up for a rewards card?
Registering for a TS Rewards Card is quick, easy, and free! Simply present a valid photo ID at our TS Rewards Desk and select a four digit PIN (personal identification number). Learn more about rewards here.

 

Gaming

What promotions are happening today?
You can visit casino promotions to stay up to date on the latest promotions.

How can I learn to play table games?
You can find the rules and instructions for table games here.

Do you offer bingo?
Yes! Oneida Indian Nation High Stakes Bingo is rated number 3 in the World! It features the highest payouts around, newest state of the art bingo system technology, comfortable seating and the friendliest staff around. Learn more here.

How do I buy advanced bingo tickets?
Purchase tickets at Bingo Admissions. For more information about Bingo, call 800.771.7711 or the Bingo Hotline 800.782.1938.

How can I get a win/loss statement?
Win/Loss Statements can be downloaded at www.myturningstone.com or your can print and submit a Request for Win/Loss Statement.

Forms may be faxed to 315.361.8554or mailed to:

Request for Win/Loss Statement
Players Services
5218 Patrick Road
Verona, NY 13478

A copy of your Driver's License is required. Please refer to the IRS for further information regarding Gambling and Income Expenses. Call 800.771.7711 for more information.

Accommodations

What are the rates to stay?
Check out the latest rates by booking here.

What time is check-in and check-out?
Check in time begins at 3:00pm and check out time is at 11:00am.

Are there irons and ironing boards in the rooms?
Yes, there are irons and ironing boards in the rooms

Are there hairdryers in the rooms?
Yes, there are hairdryers in the rooms

What are the pool hours?
The Lodge pool, hot tub open daily 6:00am - 10:00pm.
The Tower Fitness Club pool is open daily from 6:00am - 10:00pm.
The Hotel Pool is open daily 10:00am - 6:00pm.

Is there a hot tub?
Yes, for the lodge guests only and there’s a hot tub at The Villages RV Park.

Do all rooms have a safe?
Yes, all rooms have a safe.

Are pets allowed?
Sandstone Hollow Inn is a pet friendly property and allows dogs. Please contact the property directly for restrictions and fees.

No pets allowed with the exception of service animals specifically trained to do work or perform tasks for people with disabilities at any other accommodations.

Do you offer any packages?
Yes! Make your visit more memorable with our exclusive package offers. Choose the package that’s right for you here.

When does the RV Park open/close for season?
The Villages RV Park is open seasonally, from May until October. 

What is the cancellation policy?
Cancel 48 Hours Prior to arrival to avoid a penalty of one night's room and OIN tax.

Dining

How can I make a reservation?
You can make a reservation on OpenTable here.

What are the age restrictions?
There are no age restrictions in our dining areas. Everyone is welcome!

Is there a senior discount?
Yes, guests 55+ are eligible for discounts on food at Emeralds, Opals and the Food Hall between 7 a.m. and 9 a.m., and again 2 p.m. to 6 p.m. At Peach Blossom, Pino, Upstate Tavern, and Tin Rooster, Guests 55+ save on food between the hours of 4 p.m. and 6 p.m.

When and where is happy hour?
There’s Happy Hour at Upstate Tavern Sunday through Thursdays from 4:00pm - 6:00pm.

Transportation

What’s the address?
Turning Stone Resort • Casino
5218 Patrick Rd
Verona, NY 13478

How far away is the airport?
Syracuse Hancock International Airport is 35 minutes, Albany International Airport is 1 hour and 42 minutes, and Greater Rochester International Airport is 1 hour and 52 minutes from Turning Stone Resort Casino. Check out the getting here page for more information.

Is there a shuttle from the airport?
No, but you can book an Uber, Lyft or Taxi from the airport from $75 - $100 each way.

How do I get to Turning Stone?
View directions here.

Do you have RV Parking?
Yes, the back parking lots can fit RVs.

Do you offer valet parking?
Yes, Valet parking is available for $6 at the Tower/Hotel and Lodge entrance (valet parking is complimentary for registered guests of the Tower, Hotel and Lodge).

Are there electric vehicle charging stations?
Yes, get charged up for free! There are four stations: three in the parking lot by Shuttle Stop 1 and one on the second floor of the Parking Garage.

The e-charging stations are available for those with an existing Blink EV account or those who would like an e-charge through a guest account. A Guest Account Code may be obtained by using the Blink Mobile App or calling Blink at 888.998.BLINK (2546).

Please Note: Guest codes are good for 72 hours and for one session only.

 

Nightlife

How many bars are there?
There are 10 bars to visit! From finger lickin’ good BBQ and country line dancing at Tin Rooster, tasty pizza and classic rock n’ roll at The Gig to the sophisticated Turquoise Tiger and friendly Atrium Bar – there’s something for everyone. Visit Nightlife & Lounges to learn more!

What’s the beer of the month?
You can always find the beer and wine of the month on the Promotions page.

What kind of music is being played?
It depends on the venue. Country line dancing at Tin Rooster, classic rock n’ roll at The Gig to the sophisticated Turquoise Tiger and friendly Atrium Bar – there’s something for everyone!

Golf

Are you open on (insert holiday)?
Check the Sportsplex page for updated holiday hours.

How do I make a tee time?
You can book a tee time for Atunyote, Kaluhyat, and Shenendoah online here. Tee times are not required for Pleasant Knolls or Sandstone Hollow but you may call 315.748.4653 ahead to check the course status and make sure the course is not closed for a special event.

Can I bring my own clubs?
Yes, you can bring your own clubs.

Is food available on site?
Yes, there’s food at the clubhouse, click here to view the menu.

Do you offer beginner lessons?
Yes, we offer lessons! You can learn more on the Golf Academy page.

Spa

Should I book treatments ahead of time?
Yes, for reservations call 315.361.8200, schedule at the spa desk, or book online for Skana here and Ahsi Day Spa here

How early should I arrive for my spa service?
Please arrive no earlier than 1 hour prior to your scheduled spa service to check-in, shower, and change into spa attire. To ensure that all guests receive their full treatment, late arrivals will end at the scheduled time.

What do I wear for my spa service?
Complimentary use of our luxurious spa robes, slippers and lockers are provided for all spa treatment guests. Our staff is professionally trained in proper draping, designed to ensure modesty and comfort throughout the service for guests who prefer to fully undress for treatments. However, if you are more comfortable, you may wear undergarments for your treatment. The spa provides a luxurious array of personal care products for your complimentary use. Bring your bathing suit to relax in the co-ed mineral pool.

May I cancel or move my appointment?
We require 8 hours notice to cancel appointments. The full value of the service will be charged for cancellations made with less than 8 hours notice. No-show appointments will be charged the full value of the service.

Can I request specific therapists?
Yes! Please make your preferences for male or female therapists known at the time of booking your appointment.

Meetings and Events

Directions to Turning Stone?
Being centrally located gives your attendees a number of options:

Find detailed driving directions information and more on our Getting Here page.

  • Air– Syracuse (SYR) International Airport is a 30-minute drive on I90.
  • Train – Amtrak to Rome, NY, then taxi, ride share or Turning Stone Transportation services (see below)
  • Turning Stone Transportation – please call 888.361.7958 for rates and availability

What size groups can Turning Stone accommodate?
Given our variety of venues and meeting spaces, we can accommodate small groups to events with up to 1500 attendees.

How much meeting space and break-out rooms do you have?
Our expansive resort offers 125,000 square feet of meeting space and 26 breakout rooms. Download our Facilities Guide for room details.

How many hotel rooms do you have?
From a luxurious all-suite Lodge to the high-rise Tower with breathtaking views to The Hotel with its variety of room choices, Turning Stone offers 780+ guest rooms and suites. View a virtual walkthrough of our hotel rooms by visiting our Accommodations page.

What will my booking and planning process be like?
Your sales manager will work with you throughout the contract process. Once the contracting process is complete, a Convention Services Manager will become your exclusive point of contact to guide you through planning every detail of your event, including banquets, a/v, lodging, restaurant reservations, team building and more.

What can my group do when they are not in session?
Turning Stone is a tourist attraction in Upstate New York and is a destination all its own. Turning Stone has two 9-hole and three championship 18-hole golf courses. Two spas, 20+ onsite restaurants, Tower Fitness Center. And if you’re still looking for more ideas, we can create custom experiences, including cooking classes, mixology courses, wine pairings, yoga + more.

Do I need to wear a face covering?
Following the CDC’s updated recommendation, fully vaccinated guests are approved to safely discontinue wearing face coverings in both indoor and outdoor spaces through Oneida Nation Enterprises properties, and physical distancing will no longer be required for vaccinated individuals in most areas.

If one of our attendees begins feeling ill onsite, how do you handle that?
We have EMTs on-site 24/7. 

Do attendees have to cross the gaming floor to get to meetings, hotel rooms or dining?
A. No, the gaming floor is not the primary experience, here dining and meeting spaces are conveniently located around the perimeter of the resort.

Is smoking allowed?
A. Turning Stone will allow vaccinated guests to resume smoking cigarettes at Casino Blu as well as Golden Dragon. Outside of those areas, guests wishing to smoke may visit designated outdoor smoking areas.

TS Rewards Card

How do I sign up?
Registering for a TS Rewards Card is quick, easy, and free! Simply present a valid photo ID at our TS Rewards Desk and select a four digit PIN (personal identification number).

How do I make transactions on my account?
Winnings: Present your winning voucher at a kiosk or the Casino Cage to redeem your winnings.

How do I use my TS Rewards Card?
Insert your TS Rewards Card in the reader panel on any Slot Machine. For table games, present your card to the dealer to have your play rated prior to the start of your game.

What are points?
TS Rewards Points accrue on your TS Rewards Card as you play, and can be used to for retail, dining and accommodations purchases. 100 TS Rewards Points equal $1.00 for purchases.

How do I earn points?
Each time you use your TS Rewards Card for game play and purchases, you earn Points. You also earn Points when playing and making purchases at Turning Stone Resort Casino in Verona and Yellow Brick Road Casino in Chittenango, at SavOn Convenience stores, and Maple Leaf Market. Just show your TS Rewards Card to have you spending tracked.

Where can I redeem my points?
Points can be redeemed at any time from Resort outlets that allow points as a form of payment. Simply present your TS Rewards Card and a valid photo ID to purchase with your points.

Points can be used for any of the following services:
Dining, tournament entry, retail merchandise, TS Rewards Gallery merchandise (Turning Stone only), overnight accommodations (Turning Stone only), salon and spa services (Turning Stone only), Entertainment tickets for the Showroom and Event Center (Turning Stone only), admission to High Stakes Bingo (Turning Stone only), golf merchandise and Golf Dome (Turning Stone only), tennis (Turning Stone only), RV Camping, SavOn, and Maple Leaf Market.

Do rewards expire?
Your Points will not expire unless your account remains inactive for more than six months from the date you last used your TS Rewards Card.

How do I change my pin number?
You can go to the TS Rewards desk (Sunday - Thursday: 9:00am - 9:00pm, Friday & Saturday: 9:00am - 11:00pm) to change your pin. If they are closed you can go to the Cage.

How do I check my point balance?
You may check your point balance on any slot machine, at TS Rewards kiosks that are conveniently located throughout the gaming floor and resort or online, at myturningstone.com.

What can I do if the TS Rewards Desk is not open?
If you would like to sign up for a TS Rewards Card, please go to the Cage located in the Casino.

If you are in need of a reprint of your TS Rewards Card, please go to the Cage or Table Game Pit area for assistance (Pit 1, 2 & 3).

If you need assistance with another issue, please go to the Cage and your message will be relayed and tended to in the morning.

 

The Lounge with Caesars Sports

Do I have to be over 18 to bet on sports?
Yes, you must be 18 years or older to place a wager.

Where can bets be placed?
Bets can be placed at the betting desk with a Sports Lounge Ticket Writer during Sports Lounge operating hours. You may also place a bet at one of our self-service kiosks 24 hours a day.

What sports can I bet on?
American Football (Professional and College), Baseball, Basketball, Boxing, Mixed Martial Arts (MMA), Golf, Hockey/Ice Hockey, Auto Racing, Soccer, Tennis.

Can you bet online?
Yes, download Caesars Sportsbook on iOS or Android  

What form of payment is accepted at the Sports Lounge?
Guests may fund wagers at the Sports Book ticket window in the Sports Book lounge via cash, Sports Book vouchers, gaming chips or validated Sports Book wagering tickets of value and at the Sports Book self-service betting terminals, if and when available, via cash and Sports Book vouchers.

Do I have to stay for the entire game if I make a bet?
No, but if you’re a winner you must claim your winnings within 1 year.

Can I cancel my bet?
No, not after the transaction is complete.

How can I cash out a winning ticket?
You can cash out a winning ticket at the betting counter within the Sports Lounge during operating hours or at the Cashier’s Cage 24 hours a day.
Winning tickets may also be mailed in for redemption. See the reverse side of the Sports Book wagering ticket for mail-in redemption instructions. The Sports Book is not responsible for Sports Book wagering tickets that are not mailed-in in compliance with the printed instructions on the reverse side of the Sports Book wagering ticket. 

Do the winning tickets expire?
Winning Sports Book wagering tickets expire one (1) year from the date of the last event subject to the wager. The time on the tickets is Eastern Time. 

What is the minimum bet I can make at the Sports Lounge?
The minimum wager amount is  $0.01.

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