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Arrive
Feb

08 2023

Depart
Feb

09 2023

VIP Services

VIP Services

We proudly present our VIP Services. Guests who attain VIP membership status may contact our dedicated VIP Call Center at 800.771.0550 to arrange hotel accommodations, dinner reservations, spa treatments, reserve a tee time, book tickets to see the latest entertainment at The Showroom and Event Center, or any other need you may have.

VIP Call Center Hours
Monday – Friday | 8am – 8pm
Saturday and Sunday | 8am – 6pm

VIP Call Center: 800.771.0550

Meet our Hosts
Our experienced team of casino hosts provide personalize service to our loyal VIPs. We have a genuine commitment to exceed guest expectations and make every trip a memorable one.


Michael Redivivo
Director of Player Development
Email


Richard Yesner
Operations Manager, Player Development
Email


Karen Keil-Allen
Executive Host
Email


Natalie McCray
Executive Host
Email


Anthony Pinti
Executive Host
Email


Kristine Williams
Senior Host
Email


Gabbi Padden
Casino Host
Email

International Guests
Turning Stone Resort Casino receives visitors from many different countries. To better serve the needs of our international VIP guests, we offer our highly trained staff of bilingual professionals who can assist you in every way possible to assure your visit is to your satisfaction.


Jessica Ji
International Host Manager
Email


J. L. Huang
Executive Host
Email


Francis Tun
International Senior Casino Host
Email


Anna Nguyen
International Casino Host
Email


Sam Vuong
International Casino Host
Email

The Parlor
The exclusive hideaway, dubbed The Parlor, is open on Fridays and Saturdays by invitation for TS Rewards members at Sapphire level and above, and Sunday through Thursday by invitation for TS Rewards members at Onyx level and higher. The Parlor is open 5pm – 10pm all week. The lounge itself is exquisite, with red tufted leather chairs, creating a comfortable place to sit down and relax. There are multiple rooms, and a central area where guests can enjoy a complimentary buffet dinner. Food at the buffet is prepared by Turning Stone Resort Casino chefs and always features multiple options for guests to enjoy. The bar is stocked with a wide variety of liquors and several beers from local breweries on tap.

 

BENEFITS

TOPAZ
0-1,999+ Tier Credits
RUBY
2,000 - 11,999 + Tier Credits
ONYX
12,000 - 24,999+ Tier Credits
SAPPHIRE
25,000 - 79,999+ Tier Credits
PRESTIGE
80,000 + Tier Credits
Complimentary Accommodations or Preferred Hotel Rates Based on play Based on play Based on play Based on play Based on play
Earn Points on All Gaming Activity or Purchases X X X X X
Earn Tier Status Points X X X X X
Invitations to Special Events, Promotions and Tournaments * X X X X X
Book Personalized Offers on MyturningStone.com X X X X X
Exclusive Birthday Offers X X X X X
Priority Lines       Restaurants, Event Center Events, TS Rewards Desk Restaurants, Event Center Events, Show Room Events, Cage, TS Rewards Desk
Access to VIP Services     X X X
Complimentary Show Tickets Based on Play Based on Play Based on Play Based on Play Based on Play
Access to VIP Lounge     One (1) visit per-day (Sunday - Thursday)any additional visits are $10 comp dollars per-person, 1 guest max X X
Preferred Rates for Banquets, Meetings and Conventions       X X
Spa at Turning Stone     10% off any 50 minute spa service 15% off any 50 minute spa service One (1) free 50 minute spa service plus 20% off additional services
Discount on Qualified Retailed Purchases   5% 10% 15% 20%
TOPGOLF® and Bowling YBR       One Hour Complimentary per-month up to 4 people Two Hour Complimentary per-month up to 4 people
Discounts on Gas at both SavOn Convenient Store & Maple Leaf Market   $0.05 Off Once per-week 20 Gallon Maximum $0.10 Off Once per-week 20 Gallon Maximum $0.15 Off Once per-week 20 Gallon Maximum $0.20 Off Once per-week 20 Gallon Maximum
Free Car Washes at Car Care and Maple Leaf Market     2 per-month 3 per-month 4 per-month
Golf At Turning Stone Reduced rates on green fees Reduced rates on green fees Reduced rates on green fees 2 free rounds per-month at Shenendoah or Kaluhyat 2 free rounds per-month at any TS Course
Golf Dome at Turning Stone (valid when courses are closed for the season)     2 half hours at the Driving Range 4 half hours at the Driving Range 4 half hours at the Driving Range and 1 hour Golf Clinic
Cash Advance Fee Waived         >$3000
Complimentary Valet Parking     X X X
TOPAZ
0-1,999+ Tier Credits

Complimentary Accommodations or Preferred Hotel Rates Based on play

Earn Points on All Gaming Activity or Purchases

Earn Tier Status Points

Invitations to Special Events, Promotions and Tournaments

Book Personalized Offers on MyturningStone.com

Exclusive Birthday Offers

Complimentary Show Tickets, Based on Play

Golf At Turning Stone, Reduced rates on green fees

RUBY
2,000 - 11,999 + Tier Credits

Complimentary Accommodations or Preferred Hotel Rates Based on play

Earn Points on All Gaming Activity or Purchases

Earn Tier Status Points

Invitations to Special Events, Promotions and Tournaments

Book Personalized Offers on MyturningStone.com

Exclusive Birthday Offers

Complimentary Show Tickets, Based on Play

5% Discount on Qualified Retailed Purchases

Discounts on Gas at both SavOn Convenient Store & Maple Leaf Market, $0.05 Off Once per-week 20 Gallon Maximum

Golf At Turning Stone, Reduced rates on green fees

ONYX
12,000 - 24,999+ Tier Credits

Complimentary Accommodations or Preferred Hotel Rates Based on play

Earn Points on All Gaming Activity or Purchases

Earn Tier Status Points

Invitations to Special Events, Promotions and Tournaments

Book Personalized Offers on MyturningStone.com

Exclusive Birthday Offers

Access to VIP Services

Complimentary Show Tickets, Based on Play

Access to VIP Services, One (1) visit per-day (Sunday - Thursday) any additional visits are $10 comp dollars per-person, 1 guest max

10% off any 50 minute spa service

10% Discount on Qualified Retailed Purchases

Discounts on Gas at both SavOn Convenient Store & Maple Leaf Market, $0.10 Off Once per-week 20 Gallon Maximum

Free Car Washes at Car Care and Maple Leaf Market, 2 per-month

Golf At Turning Stone, Reduced rates on green fees

Golf Dome at Turning Stone (valid when courses are closed for the season), 2 half hours at the Driving Range

Complimentary Valet Parking

SAPPHIRE
25,000 - 79,999+ Tier Credits

Complimentary Accommodations or Preferred Hotel Rates Based on play

Earn Points on All Gaming Activity or Purchases

Earn Tier Status Points

Invitations to Special Events, Promotions and Tournaments

Book Personalized Offers on MyturningStone.com

Exclusive Birthday Offers

Priority Lines for Restaurants, Event Center Events, TS Rewards Desk

Access to VIP Services

Complimentary Show Tickets, Based on Play

Access to VIP Lounge

Preferred Rates for Banquets, Meetings and Conventions

15% off any 50 minute spa service

15% Discount on Qualified Retailed Purchases

TOPGOLF® and Bowling YBR, One (1) hour complimentary per month up to 4 people

Discounts on Gas at both SavOn Convenient Store & Maple Leaf Market, $0.15 Off Once per-week 20 Gallon Maximum

Free Car Washes at Car Care and Maple Leaf Market, 3 per-month

Golf At Turning Stone, 2 free rounds per-month at Shenendoah or Kaluhyat

Golf Dome at Turning Stone (valid when courses are closed for the season), 4 half hours at the Driving Range

Complimentary Valet Parking

PRESTIGE
80,000 + Tier Credits

Complimentary Accommodations or Preferred Hotel Rates Based on play

Earn Points on All Gaming Activity or Purchases

Earn Tier Status Points

Invitations to Special Events, Promotions and Tournaments

Book Personalized Offers on MyturningStone.com

Exclusive Birthday Offers

Priority Lines for Restaurants, Event Center Events, Show Room Events, Cage, TS Rewards Desk

Access to VIP Services

Complimentary Show Tickets, Based on Play

Access to VIP Lounge

Preferred Rates for Banquets, Meetings and Conventions

One (1) free 50 minute spa service plus 20% off additional services

20% Discount on Qualified Retailed Purchases

TOPGOLF® and Bowling YBR, Two (2) hour complimentary per month up to 4 people

Discounts on Gas at both SavOn Convenient Store & Maple Leaf Market, $0.20 Off Once per-week 20 Gallon Maximum

Free Car Washes at Car Care and Maple Leaf Market, 4 per-month

Golf At Turning Stone, 2 free rounds per-month at any TS Course

Golf Dome at Turning Stone (valid when courses are closed for the season), 4 half hours at the Driving Range and 1 hour Golf Clinic

Cash Advance Fee Waived, >$3000

Complimentary Valet Parking

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