“Safer Together”
Updated August 26, 2020
Turning Stone Resort Casino, YBR Casino & Sports Book, Point Place Casino and The Lake House at Sylvan Beach are officially open for gaming, dining + so much more.
Our Phase 1 reopening of New York’s Most Awarded Resort Casino has many protocols in place designed to create both a fun and responsible experience.
As outlined in the “Safer Together” plan, the Oneida Indian Nation is introducing a wide range of added health measures. Key examples include:
- The Oneida Indian Nation will be adopting the same policy as New York State in regards to the purchasing of alcoholic beverages in all of our venues at Turning Stone Resort Casino, YBR Casino & Sports Book, Point Place Casino and The Lake House.
- All guests ordering alcoholic beverages at any Oneida Nation Enterprise venue must also purchase an accompanying food item with the initial drink(s).
- Guests are not required to continue ordering food in order to receive additional drinks after the first purchase. Parties may share an appropriate food item with their group while purchasing.
- We have adopted the same public health metric that has guided New York State to restrict access to guests that come from a state that has experienced a seven-day rolling average of positive tests in excess of 10%, or positive cases exceeding 10 per 100,000 residents.
- Mandatory face coverings for employees, guests, vendors and the public.
- Turning Stone will require 100% face coverings on all the gaming floors. Because of this, smoking will be temporarily prohibited at Casino Blu and The Bingo Hall until such time as public health experts advise us that the need for face coverings to combat the virus has subsided.
- Gloves required for all employees who are working in direct contact with guests, including in all restaurants, at registration desks and on the gaming floors.
- There will be no shows/concerts in our Showroom or Event Center until mass gatherings can be offered without undue risk.
- All restaurants and bars will have at least 6 feet of separation between tables. Buffets or other self-service food options will remain closed, and there will be no self-service food in any of our players’ lounges or banquet rooms
- There will be enhanced cleaning across all enterprises.
- Please continue reading for more information and detail regarding our “Safer Together” plan
Together, we can enjoy the entertainment and service our award-winning venues have to offer while helping to keep guests and employees safe and healthy.
The Plan
Review our “Safer Together” plan, which adopts the best practices from gaming and hospitality venues throughout the world and incorporates input from our regional partners.
Frequently Asked Questions
This unprecedented situation has led to many questions from guests and the community. Here you’ll find answers to the most common ones.
Fact Sheet
Here are many of the specifics about our “Safer Together” plan, including new policies, timelines and initiatives related to health and safety.
BLUEPRINT FOR REOPENING
Our “Safer Together” plan is a multi-pronged safety and health blueprint we have developed for the reopening of our enterprises. This blueprint prioritizes mandatory face coverings, physical distancing, travel restrictions, avoidance of people who are sick, suspension of shows and enhanced cleaning across all of our enterprises.
WEAR FACE COVERINGS
Required for all guests and employees
MAINTAIN PHYSICAL DISTANCE
In all venues as well as parking lots and buses
ENHANCED CLEANING PROTOCOLS
All equipment and surfaces disinfected repeatedly
TRAVEL RESTRICTIONS APPLY
Guests traveling from states, territories and countries that exceed a threshold of positive cases will be restricted from visiting. For a full list, view here.
NO CONCERTS OR SHOWS
Event Center and Showroom venues will reopen in later phases
VALID ID NEEDED
Guest are required to have a valid NYS or Approved Travel State’s ID card with current address to gain access to the resort or casino.
NO ALCOHOL WITHOUT FOOD PURCHASE
In an effort to avoid congregation in bar service situations, drinks must be accompanied by food purchase at all our restaurants and bars.
We are reopening venues on a rolling and selective basis in ways that reflect directives from public health experts. We are all eager to resume operations, but because of our commitment to health and safety, not all venues will reopen at exactly the same time. The following venues will not be opening during our phase 1.
- Season’s Harvest
- Bar Blu
- Delta Cafe
- Retail Corridor (Oneida Sky, Smokin’, WindFall, and the arcade)
- Exit 33
- Ahsi Day Spa & Salon
- All pools (Tower Fitness, Hotel, Lodge, and RV Park)
- Sandstone Hollow Inn
